Refund & Return Policy

At Alpha Pharma, we aim to provide clear product information and a straightforward customer experience. This Refund & Return Policy explains how returns, refunds, and order issues are handled.

Order Issues

If your order arrives damaged, incorrect, incomplete, or appears to have been affected during delivery, please contact us as soon as possible after receiving the order.

When contacting us, please provide:

• Your order number

• The name of the product concerned

• A description of the issue

• Clear photographs of the package and product, where applicable

We will review the information provided and determine the appropriate resolution.

Returns

Returns are subject to prior approval from Alpha Pharma. Please contact us before sending any item back.

Products that have been opened, used, altered, or damaged after delivery may not be eligible for return.

Where a return is approved, we will provide instructions regarding the return process.

Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the order and the applicable payment method.

Approved refunds will generally be processed after the returned product has been received and reviewed, where a return is required.

The time required for the funds to appear in your account may vary depending on the payment provider or financial institution.

Incorrect or Missing Items

If you receive an item that does not correspond with your order, or an item is missing from your shipment, contact us promptly so that we can review the order and determine the appropriate resolution.

Non-Returnable Items

For safety, quality-control, regulatory, or product-integrity reasons, certain products may not be eligible for return once they have been shipped or received.

Eligibility will be determined in accordance with applicable laws and the specific circumstances of the order.

Cancellation Requests

If you need to cancel an order, contact us as soon as possible. Cancellation requests cannot always be guaranteed once an order has entered processing or shipment.

Contact Us

For questions regarding refunds, returns, damaged packages, incorrect orders, or other order-related issues, please contact Alpha Pharma through the contact details provided on this website.

We recommend keeping your order confirmation and relevant delivery information until your order has been successfully received and reviewed.

Important Notice

This policy does not limit any consumer rights that cannot legally be excluded or restricted under applicable law. Where local laws provide additional rights or protections, those rights will apply.